Connection Issues
Only one HorizonVPN location is unavailable
2 min read·Updated September 16, 2026
Distinguish a single unavailable location from an account or whole-connection problem.
- 1Refresh the Locations panel
- 2Check whether the location is marked locked, unavailable, or outside the current plan
- 3Try Auto or another nearby location
- 4If nearby locations work, continue using them and retry the original location later
- 5Report the location name and approximate time if it remains visible but repeatedly fails
Do not copy a server address or connection profile from an old guide. Location availability, capacity, access rules, and supported protocols are delivered dynamically by the app.
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