Plans, payment methods, renewals, receipts and refunds. · 10 articles
Free and Premium access explained
Understand the access labels, limits, and locked locations shown by the current app and your plan.
How to upgrade or change your subscription plan
PopularReview your current plan and billing owner before extending or changing how you pay.
Why your billing provider controls subscription changes
Manage renewal, refunds, and payment changes with the provider that owns the active subscription.
Canceling your subscription
Cancel auto-renewal at any time — access continues until the end of your paid period.
Accepted payment methods
HorizonVPN accepts card payments and crypto checkout through supported payment providers.
How website cryptocurrency purchases work
Complete a hosted NOWPayments invoice and understand that the resulting access does not renew automatically.
Promotions, coupons, and discount codes
Check whether a HorizonVPN promotion applies before completing a website purchase.
Viewing receipts and payment history
View HorizonVPN payment records in the dashboard and use the billing provider for official store documents.
How to request a refund
PopularStripe payments made on the HorizonVPN website have a 7-day refund request window. Apple and Google Play refunds must be requested from the store.
Restore an App Store or Google Play purchase
Restore store-billed access from the same Apple or Google account that completed the purchase.