Help CenterConnection IssuesConnected, but websites or apps do not open
Connection Issues

Connected, but websites or apps do not open

3 min read·Updated September 16, 2026

Refresh the connection safely when HorizonVPN says Connected but traffic is not working.

  1. 1Close or pause the affected app, then disconnect HorizonVPN
  2. 2Confirm a normal website opens without the VPN
  3. 3Refresh the HorizonVPN location list
  4. 4Set Protocol to Auto and Connection compatibility to Automatic
  5. 5Connect to a nearby location and test the same website or app again
  6. 6If only one location fails, try another nearby location
  • If you enabled DNS threat filters, turn them off temporarily one at a time to see whether a domain is being filtered
  • If a custom Private DNS or browser DNS-over-HTTPS setting was added manually, return it to the operating-system or browser default and retest
  • If only one website fails, check it in a private window and confirm the service itself is online

If the problem returns, use Report issue soon after reproducing it and include the affected app or domain, platform, network type, location, and approximate time.

connectedno internetwebsites not loadingdnsrouting

Was this article helpful?