Connection Issues
Report an issue from the HorizonVPN app
3 min read·Updated September 16, 2026
Send a useful support report from the app while keeping passwords, payment data, and personal files out.
- 1Reproduce the issue once if it is safe to do so
- 2Open Help or Settings and choose Report issue
- 3Enter a reply email and a short subject
- 4Describe what you expected, what happened, and the last action you took
- 5Choose the closest issue category and submit the report
Useful details to include
- Platform and HorizonVPN app version
- Wi-Fi, mobile data, or wired network
- Selected location and whether Protocol was Auto
- Exact customer-facing message and approximate time
- Whether the issue also happens on another trusted network
Never include a password, one-time code, private key, access token, full payment-card number, wallet secret, or an unrelated personal document. Review screenshots before attaching them.
The current app states that recent client diagnostics are sanitized and attached automatically. The public guide intentionally does not list internal fields or backend routing details.
report issuesupportdiagnosticslogsbug report
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