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Installation & updates
Download, install, update or remove HorizonVPN on your device.
- Install and activate HorizonVPN on macOS without the App Store
- Setup guide: Windows 10 & 11
- Setup guide: Android
- Setup guide: iOS and iPadOS
Connection & troubleshooting
Find help by connection problem, network change or speed issue.
- VPN not connecting — complete troubleshooting guide
- Connected, but websites or apps do not open
- Browser extension is not connecting
- Why is my VPN slow? Common causes and fixes
Settings & VPN features
Choose protocols and the VPN controls available on your device.
- Choosing a protocol in HorizonVPN
- What is Kill Switch and should I enable it?
- Starting HorizonVPN automatically and using Always-on VPN
- Use Connection compatibility for slow or fragmented connections
Account & devices
Guest access, sign-in, device limits and account management.
- Create an account or sign in from Guest mode
- Manage or remove a device from your account
- How many devices can I connect simultaneously?
- Why an older device was signed out
Payments & subscriptions
Plans, payment methods, renewals, receipts and refunds.
- How to upgrade or change your subscription plan
- How to request a refund
- Canceling your subscription
- Restore an App Store or Google Play purchase
Privacy & security
Check DNS and browser leaks, choose protection controls and secure your account.
- DNS leak — what it is and how to fix it
- WebRTC leaks — what they are and how to prevent them
- DNS protection filters in HorizonVPN
- Keep your HorizonVPN account secure
Streaming & P2P
Streaming playback, server choice and safe P2P use.
- Streaming app not working with HorizonVPN
- Choosing a server for streaming
- Using torrent clients safely with HorizonVPN
- Kill Switch for torrenting — essential configuration
Popular articles
What is Kill Switch and should I enable it?
Kill Switch blocks traffic when the VPN tunnel is unavailable, with different controls on Android.
Read article
How to request a refund
Stripe payments made on the HorizonVPN website have a 7-day refund request window. Apple and Google Play refunds must be requested from the store.
Read article
VPN not connecting — complete troubleshooting guide
Step-by-step guide to diagnosing and fixing VPN connection failures.
Read article
Frequently asked questions
What is Kill Switch and should I enable it?
Kill Switch blocks traffic when the VPN tunnel is unavailable, with different controls on Android.
Is Split Tunneling available in HorizonVPN?
Split Tunneling is not currently available in HorizonVPN apps; use the browser extension for browser-only routing.
How many devices can I connect simultaneously?
Your device limit is set by your current plan and is shown in the HorizonVPN dashboard.
Can I share my account with family?
Use HorizonVPN across household devices while keeping your account secure.
Is HorizonVPN available for routers?
HorizonVPN does not currently provide a self-service router profile or supported public router setup workflow.
Still need help?
Contact HorizonVPN support or use the official download links below.
Email Support
Send account, billing, or troubleshooting details through the contact page.
Send messageOfficial Downloads
Get HorizonVPN from the App Store, Google Play, the Chrome Web Store, Firefox Add-ons, or the official Windows installer.
View downloads