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Getting Started
New to HorizonVPN? Start here.
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Account & Billing
Subscriptions, payments, and account settings.
8 articles →
Connection Issues
Troubleshoot VPN connection problems.
8 articles →
Platforms & Devices
Setup guides for every device.
6 articles →
Streaming & Unblocking
Access geo-restricted content worldwide.
5 articles →
Privacy & Security
Encryption, no-logs, and your data.
5 articles →
Speed & Performance
Get the fastest VPN speeds.
3 articles →
P2P & Torrenting
P2P servers, kill switch, and SOCKS5.
5 articles →
How to download and install HorizonVPN
Download and install HorizonVPN on any device in under two minutes.
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Connecting to your first VPN server
Learn how to connect to a VPN server and verify your connection is active.
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What is Kill Switch and should I enable it?
Kill Switch blocks all internet traffic if the VPN drops, preventing accidental IP exposure.
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How to upgrade or change your subscription plan
Upgrade from free to paid, or switch between paid plans at any time.
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How to request a refund — 30-day money-back guarantee
Request a full refund within 30 days of your first purchase — no questions asked.
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VPN not connecting — complete troubleshooting guide
Step-by-step guide to diagnosing and fixing VPN connection failures.
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VPN keeps disconnecting — how to fix
Fix repeated VPN disconnections caused by network instability, power management, or protocol issues.
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Setup guide: Windows 10 & 11
Complete installation and setup guide for HorizonVPN on Windows 10 and 11.
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Setup guide: macOS (Intel & Apple Silicon)
Install and configure HorizonVPN on Mac — works on Apple Silicon and Intel.
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Our support team is available 24/7 via live chat and email.
Live Chat
Average response time: under 2 minutes
Email Support
Detailed issue? We reply within 4 hours.
Community Forum
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