How to request a refund — 30-day money-back guarantee

2 min read·Updated June 1, 2026

Request a refund within 30 days of your first purchase if HorizonVPN is not the right fit.

HorizonVPN offers a 30-day money-back guarantee on all plans. If you're not satisfied for any reason, request a full refund within 30 days of your initial purchase.

1Contact support through horizonvpn.org/contact-us or live chat
2Use the email address from your HorizonVPN order
3Include your order date, payment method, and the reason you want to cancel
4Support will confirm eligibility and submit the refund request
5Approved refunds are returned to the original payment method when possible

The 30-day guarantee applies to eligible first purchases. Renewal payments, abuse, chargebacks, or payments made outside the official checkout may not qualify.

After a refund is approved, VPN access for that order is canceled.

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