Help CenterConnection IssuesReconnect after switching Wi-Fi, mobile data, or networks
Connection Issues

Reconnect after switching Wi-Fi, mobile data, or networks

2 min read·Updated September 16, 2026

Refresh the VPN session after the underlying internet connection changes.

  1. 1Wait until the new Wi-Fi or mobile connection has normal internet access
  2. 2If the network has a captive portal, complete its sign-in before starting the VPN
  3. 3Disconnect a stuck HorizonVPN session
  4. 4Leave Protocol on Auto and reconnect
  5. 5If the new network is less compatible, try Connection compatibility or another nearby location

When diagnosing repeated drops, temporarily turn off automatic Wi-Fi switching so you can test one underlying network at a time.

switch networkwifimobile dataroamingreconnect

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