Subscriptions, payments, and account settings. · 14 articles
How to upgrade or change your subscription plan
PopularReview your current plan and billing owner before extending or changing how you pay.
Why your billing provider controls subscription changes
Manage renewal, refunds, and payment changes with the provider that owns the active subscription.
Canceling your subscription
Cancel auto-renewal at any time — access continues until the end of your paid period.
Restore an App Store or Google Play purchase
Restore store-billed access from the same Apple or Google account that completed the purchase.
Accepted payment methods
HorizonVPN accepts card payments and crypto checkout through supported payment providers.
How website cryptocurrency purchases work
Complete a hosted NOWPayments invoice and understand that the resulting access does not renew automatically.
Promotions, coupons, and discount codes
Check whether a HorizonVPN promotion applies before completing a website purchase.
Viewing receipts and payment history
View HorizonVPN payment records in the dashboard and use the billing provider for official store documents.
How to request a refund
PopularStripe payments made on the HorizonVPN website have a 7-day refund request window. Apple and Google Play refunds must be requested from the store.
Why a guest purchase asks for an email
Link a purchase started in Guest mode to an account so paid access can be recovered on another installation.
Changing your email address or password
Change your password in the dashboard; changing the account email is not currently self-service.
Manage or remove a device from your account
Review registered devices and revoke an old installation from the dashboard.
Why an older device was signed out
A newly registered device can revoke the oldest active device when the plan limit is exceeded.
Can I share my account with family?
Use HorizonVPN across household devices while keeping your account secure.