YOUR CONNECTION, YOUR POSSIBILITIES
Use Horizon to manage a supported viewing connection before the event begins. Confirm the broadcaster, your subscription and the device first, then test live playback with enough time to resolve a genuine network problem.
Features and device limits depend on your plan. Choose the setup that fits your device.
A sports subscription does not necessarily include every match in every location. Broadcast rights, local blackouts and service-specific VPN rules can prevent a live event even when other videos play. Horizon changes the connection route; it does not add event rights, remove a blackout or guarantee an uninterrupted broadcast.
Sports streaming
Find the official broadcaster for the event and your viewing location. Confirm the match is included in your plan rather than relying on a league logo, a highlights page or a subscription’s general sports description.
Use the native Horizon app on a supported device or the extension for supported browser playback. A television without an app needs a confirmed compatible route; a phone connection does not automatically cover it.
Test an available live stream at a realistic quality, with other downloads paused. Keep the device and stream fixed while comparing routes so you can tell a delivery issue from a rights or account message.
KNOW YOUR SERVICE
NBA League Pass explains that local and national blackouts depend on exclusive broadcast rights and location, with different rules in the US and Canada. Network connectivity alone does not establish live-game eligibility.
NBA’s error 7027 guidance names VPN, proxy and obscured-location connections as unsupported. Other services set their own rules; a new exit address is not a universal solution to live-sports restrictions.
Live and on-demand rights can differ. Netflix, for example, specifically excludes live-event VPN viewing, even though some on-demand viewing may be available under its VPN catalogue rules.
See the setup
Check official event and broadcaster information for the date and viewing location. Verify the subscription includes that live match and review any blackout or device requirements.
Connect Horizon using the app or browser method that covers your actual player. Confirm a TV’s Smart DNS compatibility and supported destination separately, before match day if possible.
Run a representative live session before kickoff. If an explicit proxy, blackout or entitlement message appears, follow the broadcaster’s official guidance; record buffering separately from access restrictions.
What to check
| What you notice | What to check |
|---|---|
| One game is blacked out, other videos work | Check that event’s official location and broadcast-rights rules. Successful highlights do not confirm access to the live match. |
| A proxy error or NBA code 7027 appears | Follow that service’s VPN guidance and compare on a permitted direct connection. Treat the explicit restriction separately from buffering. |
| The live picture repeatedly stalls | Keep the same stream and compare a lower quality or another permitted network. Check service status and local Wi-Fi before changing several settings. |
Tell our team the service, device, network and exact error. We can help you find the right connection method without sharing passwords.
Get connection supportCheck the official broadcaster and plan for your current viewing location. Rights can differ by event, country and live versus replay coverage. A home subscription or VPN connection does not establish that the match is included.
Blackouts can apply to a specific live game because another broadcaster has exclusive rights. Check the league or service’s current blackout guide. A functioning connection and playable highlights do not remove those event-specific rules.
Yes. Some services explicitly reject VPN or proxy routes; NBA identifies this in error 7027 guidance. Follow the service’s instructions and use a permitted connection rather than assuming the error means Horizon failed to connect.
No. Replays, highlights and live broadcasts can have different rights, delivery paths and VPN rules. Test a representative live stream and check the exact event’s requirements before relying on a successful on-demand test.
Verify the event entitlement, device, sign-in and actual live playback. Check audio, picture stability and any casting setup you intend to use. Keep the exact error and an official support link available if a service restriction appears.
Service features and availability can change. These references inform this guide; they are separate from a live compatibility test.